FAQ

Frequently asked questions:

How do I become a member?

Just click on the “Log In or Register” button at the top of every page and you will see a “Register” box on the right. Choose a username and then fill in your email address and choose a password. Click the “Register” button and that’s it! You can immediately start taking courses. Make sure you note down your username and password so you can log back in to continue your courses.

 

Why do you have an avatar and video version of each course?

After talking to our students and instructors all over the world we discovered that our learners fall into two – very evenly divided – categories. 

The first category are oral learners, people who come from oral cultures and learners for whom English is their second or perhaps third language. These learners really liked the avatar version of the course because it allowed them to read the text on screen, hear it being spoken via voice over and if needed, replay the screen as many time as would be needed for them to understand and comprehend the content before they continued in the lesson.

Our second group of learners tended to be a younger demographic who are very used to and comfortable with utilizing on-line video. This group tends to have English language skills that are more advanced and they are comfortable with using not only their computers, but also want to use their tablets and smartphones as platforms for their courses. They preferred the video version of the course. They liked the flexibility of being able to learn at a different pace and on a variety of platforms.

 

How do I change my password?

If you are logged into the site, in the menu, click on the “My Account” link.

That will take you to your account page where, just under the “My Account” banner, you will see link text that says “edit your password and account details.” Click on that link and it will take you to the “Edit Account Details” page. There you can update your name, email address and change your password.

 

How do I get a certificate for a course?

All of our courses offer certificates of completion. When you have completed your course, you will have the option to take a final exam. If you pass the final exam with a 75% or higher score, you will have the option of purchasing a certificate for $9.95 USD from our secure store.